Comments on: How to book travel through the Chase Ultimate Rewards travel portal

By: (another) Tom

(another) Tom — Sat, 06 Mar 2021 16:36:41 +0000

Here’s an opposite view, from another Tom! OMG “Chase Travel” which is just a branding of Expedia, has the worst customer service I have ever encountered. EVER. If you can book and cancel entirely online, you’re probably good. But if there are ANY irregularities you are literally facing a nightmare. Their agents are untrained, put you on hold for extended periods (because they can’t actually do or decide anything) and then, you get disconnected. I had a flight that got cancelled for COVID. Their agent actually handled the cancel and refund with the airline… and I never got the promised refund “within 72 hours.” So I had all this documentation…even so, it took literally MONTHS of phone calls, chats and emails. They said, “We are working on it” a zillion times but they really were not. Calls dropped after 45 min, and nobody called back so I had to start over. Chats drop, too. This was $500 in UR points so I was unwilling to walk away from it. Finally it was resolved, but the amount of stress and time involved made it not worth the savings. Bottom line: If you can book and cancel/change (if needed) entirely online, you’ll probably be ok. But do not use it for international or anything unusual that “might” need to be touched by the world’s worst travel agents. Run away. Seriously. Now I am using my UR points to offset groceries and dining. The prospect of booking travel with Chase/Expedia is unpalatable!!!

By: AGHadden

AGHadden — Sat, 06 Mar 2021 01:33:26 +0000

You absolutely DO NOT get the full Expedia offering. It may be widely similar now with Travel demand low, but pre-COVID I could only find about 25% of the rooms and United flights I was looking for. I called and complained and was told it “was not” Expedia, it just used Expedia tech.

By: Giovanni

Giovanni — Mon, 14 Sep 2020 20:58:09 +0000

In reply to Jody. Hit them up on Twitter. I found they (not only Chase) get back to you fairly quickly.

By: Christine K

Christine K — Mon, 23 Mar 2020 13:35:05 +0000

In reply to Jody. There is now a form you can complete for cancelling a flight on the Ultimate Rewards website. It is only for cancellation. You will receive an email confirmation once the request has been processed.

By: Eve Brooks

Eve Brooks — Wed, 18 Mar 2020 16:31:22 +0000

In reply to Jody. I need to cancel and/or rebook with Air Linges for a flight leaving US on April 2 and going to Naples. The ticket was booked through you and was non=refundable. However, Air Linges has a new policy which allows for re-booking. I can't figure out website or telephone number and whether I have to rebook through this website or through Air Linges direct. I do have a booking Number. Any advice?

By: Jody

Jody — Sat, 14 Mar 2020 17:54:30 +0000

How to cancel travel due to corona virus when their website and their phone number are overwhelmed? Are there alternate ways to contact?

By: Zico

Zico — Thu, 05 Mar 2020 15:54:10 +0000

Not sure if this is a dumb question, but how can I get it to select flights that have business and economy legs? I know it recommends transferring points for business, but I want to compare.
I fly mostly small, regional flight without business and then connect usually in Denver. So when I search for business class it says none are available (since the 1 hour leg doesn’t have business). maybe I should call and ask them, because I don’t want the business leg filtered out because the 1 hour leg doesn’t have it.

By: Traveller Tom

Traveller Tom — Mon, 10 Feb 2020 17:28:26 +0000

I love the Chase travel portal. Because it runs on the Expedia platform, you get all of the choices. With 1.5 points reduction, here is what that translated to. I booked 3 Air France one way tickets direct from Prague to Paris. Cash price was $645. Chase points, 43,000! Similar savings for hotel bookings. As noted, Hyatt has the only award chart where I book directly with them. All others you simply cannot beat the Chase Travel portal!

By: Soosie

Soosie — Sat, 08 Feb 2020 21:07:14 +0000

Yes, I agree it’s great when it works. Otherwise cancelling is a nightmare when a fee is involved because I, the client, have to go through Chase company who transfers me to Chase Travel Center who is allowed to contact Expedia and then Expedia is in contact with the hotel. This is a five party process!!!

By: Mark

Mark — Sun, 19 Jan 2020 22:30:31 +0000

With the 1.5 cents per mile and $300 travel credit does that mean 70,000 points on sapphire reserve equals $1,350 on the portal? (70,000 x.015+ $300) Is the sapphire $300 credit applied when you purchase, travel or on one year anniversary??